Terms of sale

These terms apply when you order from Home Farm Produce Ltd through homefarmproduce.com. Please read them before you order. They do not affect your legal rights as a consumer.

Who we are

Home Farm Produce Ltd, a company registered in England and Wales, number 07181840, VAT registration number 992213416. Registered office and collection address: Home Farm, Condover, Shrewsbury SY5 7BT. Email office@homefarmproduce.com, telephone 07970 788247.

Placing an order

Choose your products on the order page and follow the steps to place your order. You can correct mistakes at the review step before you confirm. Your order is accepted, and a contract is made, when we send you an order confirmation by email with your order number. If we cannot supply something, we will tell you and you will not be charged for it.

Prices

All prices are in pounds sterling and include VAT where VAT applies. Turkeys and most other products have a fixed price for the size you choose, shown before you order.

A small number of Buttercross joints are priced per kg and weighed when they are packed. Where that applies, the order page says so, the price shown is an estimate for the weight you chose, and the final price is settled when you collect.

Paying

You pay by card or cash when you collect.

If you pay on collection, please bring your order number. We take card or cash.

Collection

Orders are collected from the farm at our drive-through on:

• 23 December, 8am to 5pm
• 24 December, 8am to 12pm

There are no time slots. Come when it suits you within those hours. Your order is boxed with cooking instructions, recipes and a meat thermometer.

If an order is not collected

If you have not collected, we will contact you using the details you gave. Your order must be collected before the farm shop closes at 12pm on 24th December. After that we cannot hold it, and we cannot supply the turkey.

Cancelling and changing an order

Our turkeys and other fresh food are perishable and are prepared for your order. For that reason the 14 day right to cancel that normally applies to online purchases does not apply to them under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you need to change or cancel an order, tell us as soon as you can by phone or email and we will do what we reasonably can.

Food information and allergens

Allergen information is available before you order, on each product page and in our allergens guide. If you have an allergy or intolerance, please tell us when you order.

If something is wrong

Please check your order when you collect it. If it is not as described, is not of satisfactory quality, or is not fit for purpose, tell us straight away and we will put it right. This does not affect your rights under the Consumer Rights Act 2015.

Our responsibility

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. Otherwise we are responsible for foreseeable loss caused by our breach of these terms.

Complaints

If you are not happy, please contact us first on 07970 788247 or at office@homefarmproduce.com. We will aim to reply within two working days.

Your information

We use your details only as set out in our privacy policy.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in the courts where you live.